Privacy policy instacount.Mobile

Data protection is important to us and we take it very seriously. We rely on a trusting collaboration with you and strive in every respect to provide you with overall satisfaction – this naturally also applies to the handling of your personal data. We process your personal data in compliance with the data protection laws of the Federal Republic of Germany and the European Data Protection Regulation (DSGVO). Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, and user behavior. With this privacy policy, we would like to inform you about how your personal data is processed when using the instacount.MOBILE app.

During the further development of our apps and the implementation of new legal requirements, and new technologies, or in order to improve our service for you, changes to this privacy policy may become necessary. If changes have been made to the privacy policy, you will be informed about them the next time you use the app. In this case, you will have to agree to the new privacy policy before you can continue to use the App.

1 Person responsible, provider and developer of the app

1.1 Name and address of the controller.

The clinic which has received a license and registration code for the use of the instacount.MOBILE app from INVITEC as part of the use of instacount® PLUS.

from now on referred to as “the clinic”)

1.2 Name and address of the app developers


Altendorfer Str. 97-101

45143 Essen

(from now on referred to as “INVITEC”)

2 Processing of personal data when downloading the app.

When downloading the instacount.MOBILE app, the required information is transferred to the app store you use, i.e., user name, e-mail address and customer number of your account, time of download, payment information, and the individual device identification number. The clinic and INVITEC have no influence on this data collection and are not responsible for it. The instacount.MOBILE APP processes the data only to the extent necessary to download the app to your mobile device. Therefore, please inform yourself about the handling of your personal data with the privacy policy of the respective operator of the app store.

3 Purpose of the App

The app is a functional extension of the instacount® PLUS software system solution for batch documentation and instrument management in the reprocessing unit for medical devices (AEMP). The app supports sub-processes of regular reprocessing within the AEMP as a mobile application. An instacount® PLUS installation is required to operate the app.

4 Functions of the app

The app includes functions for recording incoming goods, loading R&D machines, and sterilization machines, the organization of the tray storage and the dispatching of the sterilized goods.

5 Processing of personal data when using the app.

5.1 Data transfer of your smartphone.

When you use the app, no personal data is processed and/or stored in the app or the smartphone.

5.2 Processing as part of the registration process.

In order to use the app, registration of a mobile device via the instacount® PLUS software system solution is required.

After successful registration, the functions of the app are available to you.

To restrict access to the app, the app is protected by a password that you assign yourself via the user administration of the instacount® PLUS software system solution in accordance with the valid password guidelines.

Your personal data will not be processed separately as part of registration in the app.

6 Data transfer to third parties and data storage location

Data is not transmitted to third parties at any time during the use of the app. The app data is stored in the database of the instacount® PLUS software system solution, which is provided and managed in-house by the clinic.

7 Data deletion or storage limitation

As described, no personal data is processed within the app, so deletion is not required. The clinic is responsible for deleting personal data processed in the instacount® PLUS installation.

8 Your rights as a data subject

You have the right at any time to:

  • Information about your stored personal data
  • Correction of inaccurate or incorrect personal data
  • Restriction of processing
  • Deletion of your data
  • Receipt of your data in a structured, common, and machine-readable format
  • Revocation of your consent to the processing of your personal data. Please note that the lawfulness of the processing is not affected until the revocation.
  • Complaint to the competent supervisory authority

To exercise your rights, please contact the clinic.

Objection to processing based on legitimate interest.

You also have the right to object at any time to the processing of your personal data if it is carried out based on a legitimate interest of the controller (pursuant to Art. 6 (1) lit. f DSGVO). As a result, the processing of your data will be stopped, unless legal requirements or interests worthy of protection in a continuation of the processing are opposed. This is the case, for example, if personal data is still required in order to be able to enforce legal claims, if necessary.

Right of appeal to supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a data protection supervisory authority. For this purpose, you can contact the data protection supervisory authority of your usual place of residence or any other data protection supervisory authority.

9 Contact in data protection matters

If you have any questions regarding the processing of your personal data, you must contact the clinic’s data protection officer and his team directly, who are also available in cases of requests for information, applications, or complaints.

10 Data security and encryption

In addition to data protection, data security is also very important to us. Our high standard for IT security includes numerous measures: All communication between the app and the backend system takes place via an encrypted connection. The data stored in the backend system is also encrypted. The backend system itself is set up in accordance with the clinic’s security concept, which is also applied to the clinic’s other systems. In addition, there are, among other things, physical protection measures and organizational protection measures such as access only for responsible employees. Your personal data is thus protected against unauthorized access.

The greatest threat to your data comes from outsiders, which is why you can also contribute to data security yourself. In particular, you should choose a password that is at least 8 characters long and must contain at least one uppercase letter and one number. In addition, it is important to use the security mechanisms offered by Apple or Android. These include an unlock password, Touch ID (fingerprint) or Face ID.

11 Retrievability of the privacy policy

You can access this privacy policy at